F A Q s
FREQUENTLY ASKED QUESTIONS
Got a question? We're here to answer.
If you don't see your question(s) here, drop us a line on our Contact Page.
For Instant Support: chat with our team on #CoffeeDailyDose - a dedicated coffee community created to share experiences of our coffee brewing journey, and yes! Our dedicated team will be there to help you out.
O U R C O F F E E
1 : Can I buy Fair Trade coffee or Rainforest Alliance certified beans from you? |
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2 : Are your beans quality-checked? |
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3 : What’s your roasting schedule like? |
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4 : I don’t have a grinder at home – what should I do? |
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5 : How should I store my coffee? |
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6 : Should I buy the most recently roasted bean for the best taste? |
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P L A C I N G O R D E R
1 : What are your business hours? |
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2 : Do you take orders over the phone? |
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3 : What payment methods do you accept? |
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4 : Can I get an invoice? |
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5 : How long does it usually take for my order to be fulfilled? |
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6 : Can I purchase on-site? |
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7 : I found the same product cheaper on another website, do you price match? |
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S H I P P I N G
1 : Do you deliver to my area? |
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2 : How much is shipping? |
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3 : Can I choose my order courier? |
We’ve tried and tested and think that this shipping courier work best.
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4 : How do I track my order? |
Kerry Express services provide package tracking service. Use the shipping number provided to track your order here:
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A F T E R - S A L E S S E R V I C E
1 : Can I get my products fixed even after the warranty has expired? |
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2 : How do I contact you if I have questions after purchase? |
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3 : Will my purchasing information be used for promotional purposes? |
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W H O L E S A L E
1 : I’m a coffee shop owner. Is there any help I can get from you? |
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2 : My company needs a coffee corner, can I get a package offer for corporate purchase? |
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3 : I keep hearing about green beans...what are they and can I buy them from you? |
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C O F F E E E D U C A T I O N
1 : I’m interested in becoming a barista. Can I take a training course? |
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2 : What’s SCA and why should I take an SCA-certified coffee course instead of other courses? |
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3 : Is SCA the only path to becoming a coffee professional? I’m not SCA-certified but I really want to start my coffee career now. |
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Is this helpful? Got more questions? Chat with us anytime on #CoffeeDailyDose - a dedicated group created to share the bits and pieces of everyone's brewing journey.